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Prime Minister Narendra Modi with 2018 batch officer trainees of Indian Foreign Service (IFS) on May 20, 2019 in New Delhi

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Thursday, October 22, 2015

Mobile App: You can now use your smart phone to lodge and track complaints on GOI

IF YOU have any grievances against the Government of India and you have a smart phone with you, what you need to do now is just to touch the screen to lodge your complaint. Yes, you can use the new Mobile App for the Centralized Public Grievances Redress and Monitoring System (CPGRAMS) launched by the government on Wednesday. Thanks to the App’s features, the complainant will be able to track the status of the redress of his or her grievance. But the big question is whether the GOI is equipped to address the quantum of complaints that it may receive now. Since the last 12 months, as many as 9 lakh grievances have been lodged and only...
6.47 lakh were disposed off. If you take the data since January 1, 2012, the number of grievances was as high as 16 lakh. With the new Mobile App, the number of complaints is expected to go up further.
On Wednesday, MoS in PMO and personnel department Jitendra Singh launched the Mobile Application for the Centralized Public Grievances Redress and Monitoring System (CPGRAMS) portal of the Department of Administrative Reforms and Public Grievances (DARPG) in New Delhi, and termed the initiative as a part of “ART of Governance”. The ART as spelt out by Prime Minister earlier means the following -- A for Accountability, R for Responsibility and T for Transparency.
Two secretaries -- DARPG secretary Devendra Chaudhary and DoPT secretary Sanjay Kothari, were present on the occasion. Chaudhary, a 1981 batch UP cadre IAS, said the mobile app would not only allow lodging of grievances, but the people can also track the status of the redress of their grievance. The DARPG is also carrying out analysis of the grievances and a systematic response is being worked out on how best to address the grievances, he added, according to a press statement issued by the DARPG.
The salient features of the CPGRAMS include the following:
a) Complainant can upload a relevant document
b) Monitoring dash board for the senior officers
c) Grievance Monitor to have holistic view
d) Enhanced Operability
e) Provision to forward multiple grievances to a single department in one stroke
f) Provision to forward grievance to multiple departments

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