IF YOU have any grievances against the Government of India and you have a smart phone with you, what you need to do now is just to touch the screen to lodge your complaint. Yes, you can use the new Mobile App for the Centralized Public Grievances Redress and Monitoring System (CPGRAMS) launched by the government on Wednesday. Thanks to the App’s features, the complainant will be able to track the status of the redress of his or her grievance. But the big question is whether the GOI is equipped to address the quantum of complaints that it may receive now. Since the last 12 months, as many as 9 lakh grievances have been lodged and only...
